What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problemas con la descarga de archivos

    Asked by ccancinoh on February 28, 2017 at 01:36 PM

    Estimados,

     

    De manera urgente, necesito descargar los arhivos que la gente ingresa a los formularios, y no se puede, me tira error en todos los arhivos.

     

    Agradecería su ayuda inmediata

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    JotForm Support Manager

    Answered by Jeanette on February 28, 2017 at 02:17 PM

    En este momento nuestros ingenieros están al tanto del problema y trabajando para resolverlo tan pronto como sea posible. Por favor acepte nuestras disculpas por la inconveniencia, le notificaremos cuando el problema sea resuelto.

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    JotForm Support

    Answered by Kiran on February 28, 2017 at 08:33 PM

    This should be fixed by now. You should be able to download the files from your form submissions without any issue. Please check and let us know if you still experience any issues with the files uploaded on your forms. We will be happy to take a look again.

    We are sorry for the inconvenience this may have caused.