What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    File Upload error: Not working

    Asked by tycoprinting on February 28, 2017 at 01:55 PM

    We have 2 forms that are both having the same issue when a user tries to upload a file.  After selecting submit the submit button reads "please wait" for awhile and then eventually goes to the attached error.


    Is there an issue on your end?


    Here are the 2 forms:






    Thank you.



    Page URL:

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    JotForm Support

    Answered by John_Benson on February 28, 2017 at 03:42 PM

    We are currently experiencing some issues with our file upload server.  Our back-end team is now investigating and working on the issue. We will notify you via this thread once the issue is fixed.

    Sorry for the inconvenience.

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    JotForm Support

    Answered by John_Benson on February 28, 2017 at 05:18 PM

    The File Upload issue is now fixed. Please try it again and let us know how it goes.

    Thank you for your patience.

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    Answered by svllee on February 28, 2017 at 06:53 PM

    Hello, I am.still having issues with my file uploads. Has this been fixed? 


    S L

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    JotForm Support

    Answered by Chriistian on March 01, 2017 at 12:55 AM


    I noticed that you have opened a thread with the same issue. To better assist you, we will answer your query on the thread in this link: https://www.jotform.com/answers/1078604.