What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Message given that we can not upgrade our plan

    Asked by fountain156 on February 28, 2017 at 02:00 PM

    Message given that we can not upgrade our plan

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    JotForm Support Manager

    Answered by Jeanette on February 28, 2017 at 03:43 PM

    What plan are you trying to upgrade? if this is Storage, try Bronze instead.

    I see the account is back to the free status. So it should work. Make sure you have started a fresh session in our site (log out and login back again)