What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    File Upload Error: Not working

    Asked by printit on February 28, 2017 at 02:01 PM

    Good Afternoon - 

     

    There seems to be an issue with file uploads this afternoon. We have been receiving orders all morning with attachments but all of a sudden the file uploads aren't working.

     

    I did a couple test files and everything seemed to be working ok but when we go to download the attached file it is failing.

    404 Not Found : /jufs/printit/43344189813964/364116847241378400/OUPS_Wall Poster.pdf

    Message that we are receiving when we try to download file.

    Please advise if there is an issue with jot forms

     

    Thanks

    Kathryn

    Page URL:
    https://www.jotform.com/submissions/43344189813964

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    JotForm Support

    Answered by John_Benson on February 28, 2017 at 03:51 PM

    We are currently experiencing some issues with our file upload server.  Our back-end team is now investigating and working on the issue. We will notify you via this thread once the issue is fixed.

    Sorry for the inconvenience.

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    Answered by allmybannerscom on February 28, 2017 at 06:26 PM

    We need the files !!!!!!!, will be possible to recover the files after this issue ???? or we may request customers to upload again , this will be a pain in... resolve ASAP please !!

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    JotForm Support

    Answered by Kiran on February 28, 2017 at 08:54 PM

    @Kathryn, @allmybannerscom

    There was an issue with the Amazon S3 storage servers and so the files uploaded are not being accessible. This should be fixed by now. The users are not required to upload the files again and you should be able to access the files uploaded to your forms. 

    Please check and let us know if you still experience any issues with the file upload on your forms. We will be happy to take a look again.

    We are sorry for the inconvenience this may have caused. 

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    Answered by allmybannerscom on March 01, 2017 at 12:15 AM

    Nop, is not resolved yetm still the same
  • Profile Image
    JotForm Support

    Answered by Kiran on March 01, 2017 at 01:39 AM

    @allmybannerscom,

    I'll address the issue on the separated thread shortly.

    https://www.jotform.com/answers/1078796

    Thank you!