- printitAsked on February 28, 2017 at 02:01 PM
Good Afternoon -
There seems to be an issue with file uploads this afternoon. We have been receiving orders all morning with attachments but all of a sudden the file uploads aren't working.
I did a couple test files and everything seemed to be working ok but when we go to download the attached file it is failing.404 Not Found : /jufs/printit/43344189813964/364116847241378400/OUPS_Wall Poster.pdf
Message that we are receiving when we try to download file.
Please advise if there is an issue with jot forms
- JotForm SupportJohn_BensonAnswered on February 28, 2017 at 03:51 PM
We are currently experiencing some issues with our file upload server. Our back-end team is now investigating and working on the issue. We will notify you via this thread once the issue is fixed.
Sorry for the inconvenience.
- allmybannerscomAnswered on February 28, 2017 at 06:26 PM
We need the files !!!!!!!, will be possible to recover the files after this issue ???? or we may request customers to upload again , this will be a pain in... resolve ASAP please !!
- JotForm SupportKiranAnswered on February 28, 2017 at 08:54 PM
There was an issue with the Amazon S3 storage servers and so the files uploaded are not being accessible. This should be fixed by now. The users are not required to upload the files again and you should be able to access the files uploaded to your forms.
Please check and let us know if you still experience any issues with the file upload on your forms. We will be happy to take a look again.
We are sorry for the inconvenience this may have caused.
- JotForm SupportKiranAnswered on March 01, 2017 at 01:39 AM
I'll address the issue on the separated thread shortly.