How can I use HotJar to records my forms?

  • Profile Image
    rkhan786
    Asked on February 28, 2017 at 02:25 PM

    Hello,

    I would like to use hotjar to records my forms
    To use hotjar, we simply add the script to the form at the top. 

    Now i've done that, but it seems to never go past the first question (i have one question on each page using jotform page breaks).

    My guess is that because it's all run via javascript to break up the page, that's why this happens. 

    So anyway, how can i record the form using hotjar?


     

  • Profile Image
    Jan
    Answered on February 28, 2017 at 04:19 PM

    Unfortunately, you cannot insert a Javascript code to the form using the Form Builder. However, you can download the form's source code and upload it to your server. Here's a guide: How-to-get-the-Full-Source-Code-of-your-Form.

    You might want to check our Form Analytics or the Google Analytics widget.

    Hope that helps. Thank you.

  • Profile Image
    rkhan786
    Answered on March 09, 2017 at 09:03 AM
    Ive tried uploading the form full source code
    But whenever I do that it doesn't work very well, all the formatting is
    broken and it just doesn't look good.
    Ive tried it s few times on my WordPress sites and it's never worked well
    Have you guys made any improvements on that, should I try it again?
    ...
  • Profile Image
    Jan
    Answered on March 09, 2017 at 10:39 AM

    We didn't change anything on the source code option. It is possible that there are script conflicts between the form and the webpage. Please try to look for an error in the browser console. Here's a guide on how to check the console:

    Google Chrome - https://developers.google.com/web/tools/chrome-devtools/console/
    Mozilla Firefox - https://developer.mozilla.org/en/docs/Tools/Browser_Console

    If there are any errors, I would recommend you using the iFrame method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Hope that helps. Thank you.