Unable to reset my password

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    Laurel Andrews
    Asked on June 18, 2012 at 02:31 PM

    Answered by jonathan on June 18, 2012 

    I have tried to answer twice but your system gets locked up on"please wait".  Could you look into this problem?  The other messages have alternative e-mail addresses (please take the message down where I actually gave the full e-mail address, I realized it was not a good idea after I send it)


    I think my username is my e-mail address, if not it would be Marie (no space) 3210.

    Jonathan's response is below:


    Hi Laurel,

    Have you created an account in JotForm? Can you share the username with us.

    I checked the email account you used on this post, there was no associated user account in JotForm.

    Will await your update.




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    Answered on June 18, 2012 at 05:37 PM

    Hello Laurel

    I think I found a Jotform into your site, this is the link

    If this is the form of the account you are willing to reset , let me tell you this form along with another one belongs to a guest account with email address   LaurelM***e@Pe**uinmail.com

    You would need to register in Jotform in order to create a free account, once you do it, let me know and I will move your forms into this new registered account



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    Answered on June 18, 2012 at 10:30 PM

    Yes, this is my form.  The e-mail address is correct.  I have registered in jot form with a username, the e-mail address you indicated in your message, and a password.

    Thank you for your offer and I would like you to move my two forms to this new account.


    PS I tried to send some other responses to Jonathan's message which may or may not have gotten through to you folks.  These can be ignored…



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    Answered on June 18, 2012 at 10:43 PM

    Hi again Laurel

    Actually I can see now the forms into your new account, the email address is the same and username is Marie3210

    Let me know if you are able to see the forms in your side