Form still over quota even though I deleted over 2gb of submissions

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    stretchandstaple
    Asked on February 28, 2017 at 03:17 PM

    For some reason it is not updating our upload space event though I deleted 2gb of data and removed it from the trash.

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    AIDAN
    Answered on February 28, 2017 at 05:27 PM

    Hi, thank you for contacting us.

    Upon inspection of your account, I found that you're just a little bit above the limit now that you deleted some data. You can see this by opening https://www.jotform.com/myaccount/usage

    Please consider downloading/exporting more submissions and then removing them to free a bit more.

    I hope this helps. If you need further assistance please let us know. Thank you.