What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form still over quota even though I deleted over 2gb of submissions

    Asked by stretchandstaple on February 28, 2017 at 03:17 PM

    For some reason it is not updating our upload space event though I deleted 2gb of data and removed it from the trash.

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    JotForm Support

    Answered by AIDAN on February 28, 2017 at 05:27 PM

    Hi, thank you for contacting us.

    Upon inspection of your account, I found that you're just a little bit above the limit now that you deleted some data. You can see this by opening https://www.jotform.com/myaccount/usage

    Please consider downloading/exporting more submissions and then removing them to free a bit more.

    I hope this helps. If you need further assistance please let us know. Thank you.