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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Field Greyed Out

    Asked by AmericanEagleFoundation on February 28, 2017 at 03:34 PM


    We have created a form and want to use Braintree for payments. 

    We have inputted all of our correct API/Key/ID inf for Braintree, yet the CC, CSV, and expiration date fields are all greyed out when visiting the form URL.

    Can you provide some advice as to why it we are unable to input anything in these fields and how we can fix it?

    Thank you!

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    JotForm Support

    Answered by jonathan on February 28, 2017 at 06:10 PM

    Was your form https://www.jotform.com/70255987470162  embedded on a website?  If it is, share to us the URL of your website so that we can also test the actual form used.

    When test your form using only its own URL I could not reproduce the issue you described. I was able to use the Payment field CC details on the form.

    Here's a screenshot of my test


    Let us know if issue still persist.

  • Profile Image

    Answered by AmericanEagleFoundation on March 09, 2017 at 09:08 AM
    Good Morning,
    The credit card section of our form seems to be working properly today.
    However, when we used an actual credit card for a test purchase, nothing
    was charged to the card and submission email didn't show the price charged.
    Any Ideas?
  • Profile Image
    JotForm Support

    Answered by david on March 09, 2017 at 01:35 PM

    I checked your form and it looks to be properly set up.  Is the form embedded to a webpage by any chance?  I did not see any recent submissions for your form so it looks like the submission did not go through at all.