How to assign my own email as the sender email

  • cloudyireland
    Asked on February 28, 2017 at 3:49 PM

    about removing all reference to jotform on my forms

     

    Thanks

     

    Andy

    Jotform Thread 1078380 Screenshot
  • jonathan
    Replied on February 28, 2017 at 6:48 PM

    If you want to use your own email address as the sender email of the form, you need to setup first your own SMTP email on the form.

    You can follow the guide of my colleague on your previous thread about this here 

    https://www.jotform.com/answers/1072060-How-to-change-Sender-Name-inside-of-Notification-Autoresponder#1

    Let us know if you're still not able to make it work.

     

  • cloudyireland
    Replied on March 1, 2017 at 1:08 AM

    Hey Jan /Jonathan - I only made new thread as I was asked to by Jan. Firstly, its great to have so many support team looking after us - thank you.

     

    OK, haven't changed anything since your reply Jonathan, Im sure Ive already done what you suggest here?How to assign my own email as the sender email Image 1 Screenshot 40How to assign my own email as the sender email Image 2 Screenshot 51How to assign my own email as the sender email Image 3 Screenshot 62

  • cloudyireland
    Replied on March 1, 2017 at 1:29 AM

    Hi I've answered this on both threads as this is urgent, hope you don't mind

    I think Ive done all suggested, can you check for me please?

     

    How to assign my own email as the sender email Image 1 Screenshot 40How to assign my own email as the sender email Image 2 Screenshot 51How to assign my own email as the sender email Image 3 Screenshot 62

  • Nik_C
    Replied on March 1, 2017 at 5:33 AM

    I checked your form "CUSTOMER Enquiry IRELAND" and sender is set correctly:

    How to assign my own email as the sender email Image 1 Screenshot 30

    Also, I tested your form, please ignore m submission, and it came from your email:

    How to assign my own email as the sender email Image 2 Screenshot 41

    If you have any further questions please let us know.

    Thank you!

  • cloudyireland
    Replied on March 1, 2017 at 5:36 AM

    Thanks for your reply............if you scroll up past your answer - the last image attachment with blue arrow and question mark - shows noreply@jotform.com

     

    THIS is what the problem is

     

    Thanks

  • Support_Management Jotform Support
    Replied on March 1, 2017 at 10:41 AM

    Hello Andy, it looks like the email shown on this image...

    How to assign my own email as the sender email Image 1 Screenshot 30

    ...is not related to your Email Notifications. It's for the E-mail Validator Widget that you have on your form.

    How to assign my own email as the sender email Image 2 Screenshot 41

    Sadly, you can't setup your SMTP for this widget and it will always be sent through noreply@jotform.com 

    If you really need to perform an actual email validation as opposed to traditional client-sided email validation, you may use the XVerify Email Widget instead (you need to have an account with them if you don't have one yet).

    Related article: Verify-Email-Addresses-with-XVerify 

    If that's a bit of a stretch, then I'm afraid the only way to prevent this is to never use the Email Validator Widget and just rely on the normal, client-sided validation of the regular Email Field.

  • cloudyireland
    Replied on March 1, 2017 at 11:05 AM

    Great, will get that set up - GLAD IS WASN'T just me!!

     

    Thanks guys