- cloudyirelandAsked on February 28, 2017 at 03:49 PM
about removing all reference to jotform on my forms
- JotForm SupportjonathanAnswered on February 28, 2017 at 06:48 PM
If you want to use your own email address as the sender email of the form, you need to setup first your own SMTP email on the form.
You can follow the guide of my colleague on your previous thread about this here
Let us know if you're still not able to make it work.
- cloudyirelandAnswered on March 01, 2017 at 01:08 AM
Hey Jan /Jonathan - I only made new thread as I was asked to by Jan. Firstly, its great to have so many support team looking after us - thank you.
OK, haven't changed anything since your reply Jonathan, Im sure Ive already done what you suggest here?
- cloudyirelandAnswered on March 01, 2017 at 01:29 AM
Hi I've answered this on both threads as this is urgent, hope you don't mind
I think Ive done all suggested, can you check for me please?
- JotForm SupportNik_CAnswered on March 01, 2017 at 05:33 AM
I checked your form "CUSTOMER Enquiry IRELAND" and sender is set correctly:
Also, I tested your form, please ignore m submission, and it came from your email:
If you have any further questions please let us know.
- cloudyirelandAnswered on March 01, 2017 at 05:36 AM
Thanks for your reply............if you scroll up past your answer - the last image attachment with blue arrow and question mark - shows email@example.com
THIS is what the problem is
- JotForm SupportJim_RAnswered on March 01, 2017 at 10:41 AM
Hello Andy, it looks like the email shown on this image...
...is not related to your Email Notifications. It's for the E-mail Validator Widget that you have on your form.
Sadly, you can't setup your SMTP for this widget and it will always be sent through firstname.lastname@example.org
If you really need to perform an actual email validation as opposed to traditional client-sided email validation, you may use the XVerify Email Widget instead (you need to have an account with them if you don't have one yet).
Related article: Verify-Email-Addresses-with-XVerify
If that's a bit of a stretch, then I'm afraid the only way to prevent this is to never use the Email Validator Widget and just rely on the normal, client-sided validation of the regular Email Field.
- cloudyirelandAnswered on March 01, 2017 at 11:05 AM
Great, will get that set up - GLAD IS WASN'T just me!!