What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error uploading images to Image Preview Widget

    Asked by odm111 on February 28, 2017 at 04:56 PM

    Hi there, No image will upload to my form. This is an urgent issue - we have just sent a marketing campaign and clients are trying to upload files. This is affecting our sales. Please let me know when this is rectified. I have disabled the form on our website to save inconveniencing our clients.

    Page URL:
    https://form.jotform.co/62541841214853

    Screenshot
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    JotForm Support

    Answered by Chriistian on February 28, 2017 at 09:52 PM

    Apologies for the inconvenience.

    I cloned your form and I wasn't able replicate the issue. I was able to upload an image on the Image Preview Widget and submit the form without an issue.

    I have already cleared your form's cache. Please also try to clear your browser's cache and see if the issue still persists.

    Regards

  • Profile Image

    Answered by odm111 on February 28, 2017 at 09:56 PM

    Thanks for the reply. From reading through other submissions, it looks like the issue was resolved just after I submitted this. Phew!

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    JotForm Support

    Answered by Chriistian on March 01, 2017 at 12:05 AM

    Glad the issue has been resolved. It's maybe just a temporary issue.

    However, if you encounter the same issue again, let us know.
    Regards