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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Dropbox integration indicator not being shown on Form Builder v4

    Asked by jamiehogan on February 28, 2017 at 05:09 PM

    Our Dropbox integration was removed. I tried to enable it again but it's removed as soon as the page is reloaded. After I enable Dropbox, an orange check mark appears on the top right corner of the Dropbox icon. 

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    JotForm Support

    Answered by jonathan on February 28, 2017 at 10:08 PM

    I was able to reproduced the issue with our Dropbox integration. The integration indicator was not showing after you have integrated the form to Dropbox.

    However the integration is actually ON and working. Its just the indicator was not showing it. 

    If you temporarily switch to the old Form Builder v3, you can see the integration is ON.



    For now, you can use this method as well for temporary workaround.

    I have submitted this thread to the higher team support so that it can be fixed on the new Form Builder v4 as well.

    We will will notify you here once fixed.


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    JotForm Support

    Answered by Scott on March 01, 2017 at 09:54 AM

    Hey Jamie,

    This issue is resolved by our developers today.

    Let us know if you there is anything else we can help you with,