What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I just upgraded but my account still says free

    Asked by ricksaxton on June 18, 2012 at 03:38 PM

    I upgraded to the premium account but it still says I have the free account. It is important that I get the premium account today. Please help asap

  • Profile Image

    Answered by pinoytech on June 18, 2012 at 03:49 PM


    Your account is already upgrade to Premium. Can please log out into your JotForm account then delete your browsing cache/cookies and log back in to see the changes of your account.

    Thank you!