What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid for 2 years and my account says I am out of space.

    Asked by godbi on February 28, 2017 at 05:40 PM

    I paid for 2 year plan and I have unlimited submission and it is telling me i AM OUT. pLEASE CALL ME AT 704-999-9728

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    JotForm Support

    Answered by ashwin_d on February 28, 2017 at 10:48 PM

    Hello godbi,

    I did check your account and found that last subscription payment for premium bi-yearly subscription was received on October 13, 2014. This subscription was already deactivated on October 19, 2016.

    Did you upgrade your account again recently? I am unable to find any details of subscription payment. I would suggest you to please let us know the order number which you must have received in your email.

    We will wait for your response.

    Thank you!