What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to integrate form with Paypal

    Asked by HappyHomeIrrigation on February 28, 2017 at 06:30 PM

    I tried to do it under preview and nothing happened. I set the email for PayPal.

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    Answered by Ian on March 01, 2017 at 12:01 AM

    Please follow the instructions provided at https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal

    Let us know if you have questions.

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    Answered by HappyHomeIrrigation on March 09, 2017 at 09:08 AM
    So I did what the guide fro me to do if you have a business account with
    PayPal so I used the PayPal Pro and got the API credentials I need for the
    PayPal Pro. I filled in the API credentials and it was unable to verify it.
    The second issue I am having is that I am trying to add more to the text
    field and it won't let me format it at all. I even tried to add another
    text field to add text that way since I couldn't add to the existing text
    field and it still won't let me format it.
    *Keith & Patricia Greene*
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    JotForm Support

    Answered by EltonCris on March 09, 2017 at 01:40 PM

    1. Your PayPal credential shows the following error message when verified.

    Invalid Configuration - This transaction cannot be processed due to an invalid merchant configuration.

    This is usually a problem with your Paypal account. Please refer to this instruction from Paypal on how to resolve this.


    2. You can't add fields in the integrated payment fields. You can, however, add fields into your form, could be before the payment field or after.

    Hope this helps. If you have more questions, let us know.