Form got messed up as a PDF?

  • kristi899
    Asked on February 28, 2017 at 6:55 PM

    Attached is what my PDF came out as. It looks nothing like what i created. The images got messed up? Can you help?

    Jotform Thread 1078588 Screenshot
  • Chriistian Jotform Support
    Replied on March 1, 2017 at 1:15 AM

    I'm currently checking your form. Please allow me some time to further investigate. I'll get back once I've found results.

    Regards

  • Chriistian Jotform Support
    Replied on March 1, 2017 at 1:30 AM

    I cloned your form and I was able to replicate the issue. The image did not appear on the PDF version of the form.

    Form got messed up as a PDF? Image 1 Screenshot 30

     

    However, I created a sample form and the image appears to the generated PDF version of the form.

     

    Form got messed up as a PDF? Image 2 Screenshot 41

     

    Can you please try to upload again the image on your form and generate again a PDF form? Please try also to clear you form's cache and check it if it works.

    Regards