What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    File upload problem

    Asked by svllee on February 28, 2017 at 07:34 PM

    Hello, I am running a photo contest, worldwide and I need to have this upload error fixed as soon as possible. When I click the link to the jpeg, it leads to an blank page :


    This is an example of one of the links..


    404 Not Found : /jufs/svllee/62902402075953/364125471486898478/Wack.Patrick.01.jpg


    Please advise, urgent

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    Answered by svllee on March 01, 2017 at 01:45 AM

    I still cannot access the files uploaded. Is the problem sorted out yet?

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    Answered by svllee on March 01, 2017 at 02:00 AM

    I need this running now, my contest has already started and I'm not able to access the entries!

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    JotForm Support

    Answered by AIDAN on March 01, 2017 at 08:38 AM

    Hi, thank you for contacting us.

    Please note that the file upload error should be resolved. If your issues persist please get back to us.

    Apologies for the inconvenience.

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    Answered by brett_brandsnob on March 03, 2017 at 04:46 PM

    I am still getting a 404 when trying to access my files from a submission. Please help!!



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    JotForm Support

    Answered by EltonCris on March 04, 2017 at 12:56 AM


    We will answer your concern into your thread here https://www.jotform.com/answers/1081527