What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form created, but now says not found when Preview

    Asked by drgonsalves1 on February 28, 2017 at 07:41 PM

    Error tells me form is disabled, and I checked and form is actually enabled.  How do I fix this?

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    JotForm Support

    Answered by Kiran on March 01, 2017 at 02:11 AM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I see that your form is collecting credit card information using plain text fields. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing. I have removed the guilty fields on your form and activated your account. Please refrain from adding such fields to your form to avoid any further suspensions.

    If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely. 

    Thanks!