What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not updating

    Asked by urbanfairways on February 28, 2017 at 09:06 PM

    Hi I have duplicated a form so I can produce another one which is similar. I have removed a .jpg from the top but the old .jpg is still appearing on the new form ? 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on March 01, 2017 at 03:23 AM


    I cloned your form on this link http://urbanfairways.com/pages/keppel-club-booking. This is how the email alert in my wizard looks like:


    I then made a test submission and this is how I received it:


    I presume you have already made the changes and it is now reflecting properly on your end? I checked directly your form on your account and I do not see the image and the "Laguna..." title anymore.

    Could you please confirm if this is now resolved?

    We'll wait for your response. 

  • Profile Image

    Answered by urbanfairways on March 09, 2017 at 09:04 AM
    Hi thanks a lot. Yes I eventually found the problem in the email set up.
    Sorry thanks for your help
    See you on the greens!
    *Dilip Ghosh*
    *T:* +65 6327 8045
    *M:* +65 9786 2740
    *W:* www.urbanfairways.com

    #01-07, 168 Robinson Road, Singapore 068912