What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not working

    Asked by elisemoore on February 28, 2017 at 09:56 PM



    I need your help desperately, as I have created 2 forms and both come up with 'This form is disabled' when I try to view it. 



    I have ensured that both forms are 'enabled'. 



    Kind Regards


    Page URL:

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    JotForm Support

    Answered by John_Benson on March 01, 2017 at 03:53 AM

    Our anti-phishing filter tool auto-suspended your account. I checked your forms and I can see that you're asking for credit card information which violates our terms of use.

    Please remove the guilty fields so we can activate your account.

    Also, you can collect payment here in JotForm by using our payment gateway. Here are the guides:


    If you need help, please let us know. Thank you.