What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I have checked your form, and it seems to be working fine - the values are correctly being replaced with what your users fill out on the form.
Based on your screenshot, I see that it actually refers to a Test Email. Please keep in mind that a Test Email will always be sent only to the default registered email address of your account, and as it is a test, the tags will appear unchanged - there are no values entered on the form that would replace them.
If you need to test out the email functionality of your form, you must instead make an actual form submission from your form directly:
Please do try it out, and let us know should you be experiencing any further problems. Thank you!