What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My submissions did not yet reset.

    Asked by jujena on March 01, 2017 at 06:33 AM

    Within the free plan the monthly views, submissions and more do reset on the first of every month. However they did not jet reset at 12:30 pm GMT (Berlin). If they reset at the server time, which probably is US Pacific EST it is 6:30 am.

  • Profile Image
    JotForm Support

    Answered by liyam on March 01, 2017 at 10:44 AM


    I checked your account's status and I see that the counter has restarted already. 

    It might have been that the server took a while to restart the counters on all accounts, for this reason to why you experienced some delay on the restart of the counter on your account.

    In any case, feel free to let us know if you have additional questions or concerns.

    Thanks and warm regards.