Why isn't your payment system accepting my mastercard?

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    Asked on March 01, 2017 at 07:37 AM

    Your payment system does not accept my mastercard.


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    Answered on March 01, 2017 at 11:19 AM

    Are you attempting to upgrade to purchase a Jotform subscription plan?

    Mastercard should work as far as I know of since we have several users using it already.

    Did you enter in the payment information correctly?

    I would recommend trying again and if there is still a problem just let us know so we can help more.