I am not able to preview and view my forms

  • catae
    Asked on March 1, 2017 at 9:13 AM

    Hi,

    Yesterday I have problems with my form because my "form views" are over 1000. I changed the parameter in settings (add the jotform footer) and today is march 1st and I notice that now my forms are in zero BUT I can not preview any of my forms and I can not view the form in my web page. Why? can you help me?

    I am not able to preview and view my forms Image 1 Screenshot 40

    I am not able to preview and view my forms Image 2 Screenshot 51

     

    I am not able to preview and view my forms Image 3 Screenshot 62

  • AIDAN
    Replied on March 1, 2017 at 12:12 PM

    Hi, thank you for contacting us.

    I have tested your forms and they are working properly for me.

    Please try them again and get back to us if the problem persists. Thank you.

  • catae
    Replied on March 1, 2017 at 1:14 PM

    Thanks for your response. Now it is working!!!! I don't know why, but it's working. Thanks.

  • AIDAN
    Replied on March 1, 2017 at 2:27 PM

    You're quite welcome!

    Maybe when you sent the request, the monthly counts resetting was not completely done yet.

    In any case please don't hesitate to contact us if you need anything. We'll be happy to help.