What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not able to preview and view my forms

    Asked by catae on March 01, 2017 at 09:13 AM


    Yesterday I have problems with my form because my "form views" are over 1000. I changed the parameter in settings (add the jotform footer) and today is march 1st and I notice that now my forms are in zero BUT I can not preview any of my forms and I can not view the form in my web page. Why? can you help me?


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    JotForm Support

    Answered by AIDAN on March 01, 2017 at 12:12 PM

    Hi, thank you for contacting us.

    I have tested your forms and they are working properly for me.

    Please try them again and get back to us if the problem persists. Thank you.

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    Answered by catae on March 01, 2017 at 01:14 PM

    Thanks for your response. Now it is working!!!! I don't know why, but it's working. Thanks.

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    JotForm Support

    Answered by AIDAN on March 01, 2017 at 02:27 PM

    You're quite welcome!

    Maybe when you sent the request, the monthly counts resetting was not completely done yet.

    In any case please don't hesitate to contact us if you need anything. We'll be happy to help.