I am not able to preview and view my forms

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    catae
    Asked on March 01, 2017 at 09:13 AM

    Hi,

    Yesterday I have problems with my form because my "form views" are over 1000. I changed the parameter in settings (add the jotform footer) and today is march 1st and I notice that now my forms are in zero BUT I can not preview any of my forms and I can not view the form in my web page. Why? can you help me?

     

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    AIDAN
    Answered on March 01, 2017 at 12:12 PM

    Hi, thank you for contacting us.

    I have tested your forms and they are working properly for me.

    Please try them again and get back to us if the problem persists. Thank you.

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    catae
    Answered on March 01, 2017 at 01:14 PM

    Thanks for your response. Now it is working!!!! I don't know why, but it's working. Thanks.

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    AIDAN
    Answered on March 01, 2017 at 02:27 PM

    You're quite welcome!

    Maybe when you sent the request, the monthly counts resetting was not completely done yet.

    In any case please don't hesitate to contact us if you need anything. We'll be happy to help.