What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I've upgraded but still being told i'm full..

    Asked by littlemoz on March 01, 2017 at 10:34 AM

    Hi there, 

     

    I think i've upgraded to Silver twice now. I did it once and was still told I was full so I figured it hadn't gone through. I've just done it again and now am being told that I still need upgrade.... Please advise. I don't want to be charged twice. 

     

    Best, 

     

    Simon

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    JotForm Support

    Answered by david on March 01, 2017 at 01:00 PM

    I checked our logs and your account currently shows as Silver.  It does indeed look like you have created two subscriptions though. 

    I have sent a request to cancel/refund the previous Bronze subscription and the duplicate Silver one.  You should receive a refund for $19.00 and one for $39.00 within the next 5-7 business days.