I've upgraded but still being told i'm full..

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    littlemoz
    Asked on March 01, 2017 at 10:34 AM

    Hi there, 

     

    I think i've upgraded to Silver twice now. I did it once and was still told I was full so I figured it hadn't gone through. I've just done it again and now am being told that I still need upgrade.... Please advise. I don't want to be charged twice. 

     

    Best, 

     

    Simon

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    david
    Answered on March 01, 2017 at 01:00 PM

    I checked our logs and your account currently shows as Silver.  It does indeed look like you have created two subscriptions though. 

    I have sent a request to cancel/refund the previous Bronze subscription and the duplicate Silver one.  You should receive a refund for $19.00 and one for $39.00 within the next 5-7 business days.