I've upgraded but still being told i'm full..

  • littlemoz
    Answered on March 01, 2017 10:34 AM

    Hi there, 


    I think i've upgraded to Silver twice now. I did it once and was still told I was full so I figured it hadn't gone through. I've just done it again and now am being told that I still need upgrade.... Please advise. I don't want to be charged twice. 





  • David JotForm Support
    Answered on March 01, 2017 01:00 PM

    I checked our logs and your account currently shows as Silver.  It does indeed look like you have created two subscriptions though. 

    I have sent a request to cancel/refund the previous Bronze subscription and the duplicate Silver one.  You should receive a refund for $19.00 and one for $39.00 within the next 5-7 business days.