What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does the email submissions do not include the same fields as the PDF saved applications we have?

    Asked by SOBEdinboro on March 01, 2017 at 10:58 AM

    Not all the field and headings from the submitted applications appear in the email notices we receive.  Why is this?  Can we make the email include the PDF format of the applications submitted?

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Mike_G on March 01, 2017 at 01:26 PM

    There is a possibility that the email content of the email notification set up in your form is outdated.

    You have two options:

    First, delete the existing email notification, add another one and format it again to your preference. The new email notification will surely have any new or updated field(s) in your form.

    And second, check if the email content of the existing email notification still has the updated {QuestionTagNames}. You can easily add the correct tag names in the email content by selecting the question field from "Form Field" tool from the email content toolbar.

    Then, that's it. 

    With regards to including a PDF copy of the submission in the email notification, please see the image below to learn how you can do that.

    I hope this helps. If you need any clarifications (with any of the information above) or you have other questions or concerns, please do not hesitate to contact us again anytime.

    Thank you.