My account has the status of auto suspended

  • Profile Image
    Charles 
    Asked on March 01, 2017 at 11:33 AM

    Good afternoon

    My account has the status of AUTO SUSPENDED

     

    Need help.

  • Profile Image
    Welvin
    Answered on March 01, 2017 at 01:32 PM

    You've attempted to collect a credit card details in the form using our plain input fields. This is causing the auto suspension of your account. Please note that asking for credit card details using our plain text fields are considered phishing which is against our Terms of Use (http://www.jotform.com/terms/).

    I have reactivated your account, but I have deleted the said fields. Please refrain from adding the fields again.

    If you'd like to collect payment at later date, you have to configure our payment integration and then enable the authorization only.

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

  • Profile Image
    Charles 
    Answered on March 01, 2017 at 01:48 PM

    Good afternoon, Welvin,

    Thanks for the help but the forms are still unavailable to my blocked account,

    I am counting on your help.

  • Profile Image
    Welvin
    Answered on March 01, 2017 at 03:06 PM

    I'm sorry, please try again. It should wor this time.

  • Profile Image
    panificadoraeldorado
    Answered on March 09, 2017 at 09:09 AM
    Good afternoon, Welvin,
    Thanks for the help but the forms are still unavailable.
    I am counting on your help.
    2017-03-01 15:31 GMT-03:00 JotForm :
    ...
  • Profile Image
    Aury
    Answered on March 09, 2017 at 10:23 AM

    Hello Charles,

    The account panificadoraeldorado is active, all forms are working as expected:

    Please give it another try and get back to us in case the issue persists.