My account has the status of auto suspended

  • Charles
    Asked on March 1, 2017 at 11:33 AM

    Good afternoon

    My account has the status of AUTO SUSPENDED

     

    Need help.

  • Welvin Support Team Lead
    Replied on March 1, 2017 at 1:32 PM

    You've attempted to collect a credit card details in the form using our plain input fields. This is causing the auto suspension of your account. Please note that asking for credit card details using our plain text fields are considered phishing which is against our Terms of Use (http://www.jotform.com/terms/).

    I have reactivated your account, but I have deleted the said fields. Please refrain from adding the fields again.

    If you'd like to collect payment at later date, you have to configure our payment integration and then enable the authorization only.

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

  • Charles
    Replied on March 1, 2017 at 1:48 PM

    Good afternoon, Welvin,

    Thanks for the help but the forms are still unavailable to my blocked account,

    I am counting on your help.

  • Welvin Support Team Lead
    Replied on March 1, 2017 at 3:06 PM

    I'm sorry, please try again. It should wor this time.

  • panificadoraeldorado
    Replied on March 9, 2017 at 9:09 AM
    Good afternoon, Welvin,
    Thanks for the help but the forms are still unavailable.
    I am counting on your help.
    2017-03-01 15:31 GMT-03:00 JotForm :
    ...
  • Aurora JotForm Support
    Replied on March 9, 2017 at 10:23 AM

    Hello Charles,

    The account panificadoraeldorado is active, all forms are working as expected:

    My account has the status of auto suspended Image 1 Screenshot 20

    Please give it another try and get back to us in case the issue persists.