What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account has the status of auto suspended

    Asked by Charles  on March 01, 2017 at 11:33 AM

    Good afternoon

    My account has the status of AUTO SUSPENDED

     

    Need help.

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    JotForm Support

    Answered by Welvin on March 01, 2017 at 01:32 PM

    You've attempted to collect a credit card details in the form using our plain input fields. This is causing the auto suspension of your account. Please note that asking for credit card details using our plain text fields are considered phishing which is against our Terms of Use (http://www.jotform.com/terms/).

    I have reactivated your account, but I have deleted the said fields. Please refrain from adding the fields again.

    If you'd like to collect payment at later date, you have to configure our payment integration and then enable the authorization only.

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

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    Answered by Charles  on March 01, 2017 at 01:48 PM

    Good afternoon, Welvin,

    Thanks for the help but the forms are still unavailable to my blocked account,

    I am counting on your help.

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    JotForm Support

    Answered by Welvin on March 01, 2017 at 03:06 PM

    I'm sorry, please try again. It should wor this time.

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    Answered by panificadoraeldorado on March 09, 2017 at 09:09 AM
    Good afternoon, Welvin,
    Thanks for the help but the forms are still unavailable.
    I am counting on your help.
    2017-03-01 15:31 GMT-03:00 JotForm :
    ...
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    JotForm Support

    Answered by Aury on March 09, 2017 at 10:23 AM

    Hello Charles,

    The account panificadoraeldorado is active, all forms are working as expected:

    Please give it another try and get back to us in case the issue persists.