I have used the Gift Certificate form and now need to know how/where to create the actual Gift Certificate my customers will print out and redeem

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    clamont
    Asked on June 18, 2012 at 11:26 PM

    once I capture the payment?

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    abajan
    Answered on June 19, 2012 at 01:12 AM

    If you provide an image of a blank certificate (search the internet for gift certificate templates, edit it to your liking, take a screenshot of it and post it here), I'm pretty sure that that image can be made to appear in the thank you message with its fields populated with the relevant entries of whoever submitted the form. To minimize the occurrence of fraud, the unique ID of the submission would also appear on the certificate.

    Does this sound like a route you would be interested in pursueing?

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    clamont
    Answered on June 19, 2012 at 06:12 PM

    yes. i am working on the certificate now if you can instruct me once i get it uploaded tp you.

    Thank you

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    abajan
    Answered on June 19, 2012 at 07:48 PM

    Yes, once we have the image, we'll help you get everything setup.

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    clamont
    Answered on June 25, 2012 at 11:48 PM

    for whatever reason I am not able to take a screen shot of my certificate. is there an alternative?

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    abajan
    Answered on June 26, 2012 at 12:00 AM

    When you hit the [Print Screen] key and open a program like MS Paint or some similar application and then hit [Ctrl+V] to paste, does the image of what was on your screen at the time of hitting [Print Screen] not appear in Paint?

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    clamont
    Answered on June 26, 2012 at 12:30 AM

    No

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    clamont
    Answered on June 26, 2012 at 12:37 AM

    There is a different image that does come up...does this ned to be purged or deleted to make room?

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    abajan
    Answered on June 26, 2012 at 05:59 AM

    That's odd. Normally, when something is copied, it replaces whatever was on the clipboard.

    Okay, in what program did you create the certificate? Did you get its template from somewhere on the internet? If so, do you have the URL of the site from which you got it? If the template has a name or ID of some sort, please provide that as well.

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    clamont
    Answered on June 27, 2012 at 03:24 PM

    microsoft word 2007 or greater

    Gift Certificate (Arc Design)

    blue and black type with yellow accent Arc

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    clamont
    Answered on June 27, 2012 at 04:01 PM

    sHere is the screenshot of the Certificate I want to use. I hope this is what you need.  As I add merchants to the program I will customize this Certificate with thier logo, name, address and phone.  Then the purchaser will fill out the rest with themselves as the Entitled.

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    clamont
    Answered on June 27, 2012 at 04:04 PM

    Did you recieve the screenshot? Looking at the forum after posting it, the screenshot image did not appear.

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    jeanettebmz
    Answered on June 27, 2012 at 05:08 PM

    @Clamon

    In order to display an image here, please use this tool

    1.click on Browse and choose your image

    2. click on Send

    3. Select and copy the URL the tool renders for you

     

    Then paste that URL into this tread and we will be able to see it

    Cheers!

    Jeanette

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    clamont
    Answered on June 28, 2012 at 11:43 PM

    Hi,

    Finally, I have the Gift Certificate image for you!!!

    Hope you have everything you need.  Please let me know of what else you need.

    Thank you.

     

    https://cms.jotform.com/uploads/image_upload/image_upload/global/7516_Gift Certificate 2 JPEG.jpg

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    abajan
    Answered on June 29, 2012 at 07:59 AM

    Thanks. We can see the image now. However, they're some hurdles we need to overcome:

    1. With the solution I have in mind, only one gift certificate can be sent per submission

    2. Instead of the certificate appearing on the thank you page, a link to it needs to be inserted into the notification that is sent to the intended recipient. That can be done by populating a second form with the relevant data that would have been entered on the first form. That second form would consist of the certificate's image overlayed with the said data (preferably in read-only format, so that the recipient wouldn't be able to alter the data). Also, that second form would have a "Print Certificate" button instead of a submit button

    3. Currently, our form builder has no way to delay the sending of email alerts. As soon as the payment is made the email alert will be sent. So, the "Enter date you want the certificate sent" field would have to be removed.

    I'll need to give this some more thought and see what other solutions I can devise.

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    clamont
    Answered on June 29, 2012 at 09:32 PM

    Ok, thats good. Thank you for the response! 

    In regards to your first point, im assuming you mean per payment submission, is that correct? If so, I think that will be ok and probably preferable.

    On point 2, would the user/customer be required to fill out the second form? or would the first form data flood the second automatically behind the scenes?

    Point 3: this should not be a problem either as the certificates will be printed out immediately and typically in the users/customers name as more of a credit voucher instead of given as gifts.

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    abajan
    Answered on June 30, 2012 at 12:41 AM

    As to point 1, yes, that's correct. Since no email alerts are sent unless a payment is made and the link to the gift certificate could be accessed only via such an alert, the certificate would be delivered only upon payment.

    Regarding point 2, the second form (the certificate) would be automatically prepopulated with the entries that would have been made in the first form.

    So, the process would be as follows:

    1. The certificate sender completes the form, clicks "Submit my payment" and is directed to the PayPal confirmation page

    2. Upon making the payment, they see a thank you message either informing them to check their inbox for a link to the certificate or informing them that a link to the certificate has been sent to the intended recipient. (The message they see would depend on the choice that would have been made in the How to deliver gift certificate: field.)

    3. When they (either the sender or the intended recipient of the certificate) open the message in their inbox and click the link, the certificate loads

    4. They then click the "Print Certificate" button

    Regardless of how many copies are printed, they would only be able to use the cerificate once because each certificate would have a unique ID which could always be checked against former submissions in the form's records. Even if the ID is altered, no matching ID in the form's submission records would invalidate the certificate. In other words, there should be only one occurrance of a redemption of a certificate having a particular ID and any request to redeem a certificate that has an ID not found in the form's submission records should be rejected.

    Would the above process be acceptable?

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    clamont
    Answered on July 01, 2012 at 12:24 AM

    Thank you again for the information, thoughts and response ...I really appreciate it!

    I understand what you are saying and sounds good however I do have a couple of residual questions/concerns:

     

    1. Having multiple copies of a single certificate floating around that would be subject to future redemption attempts either intentional or inadvertent by the User, causing our clients problems.

    2. That each time one of our certificates is redeemed our client feels it necessary to research and verify each certificates validity.


    Obviously my biggest concern is that I dont want make merchants and/or Users participation in the program to be or feel like too much work and/or risk to be worthwhile.

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    abajan
    Answered on July 01, 2012 at 09:53 AM

    I quite understand your concerns. In order to verify the validity of certificates presented for redemption, a participating merchant with a large retail operation would require an internet connection at each cashier's location where the IDs in form's submission records could be checked. Theoretically, it's doable but it's a bit "over the top", so to speak. Unfortunately, I can't currently think of a simpler method to circumvent fraud. Unless my colleagues can come up with a better solution, it looks like this will have to be a no go.

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    clamont
    Answered on July 01, 2012 at 06:04 PM
    We have a different program for large retailers.
    The merchants involved in this program will average 5-30 employees and
    only one cashier station.

    I'm sure you have a lot of other tasks besides answering my
    emails but hopefully you can hang in with me for just one more round of email?

    I'm assuming that limiting the User to one printing is not an option?

    Is there a way that I can see the actual process the merchants' cashier would
    have to go through to verify the certificates validity? that way I can see if it will be a
    feasible sell to each merchant?
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    jonathan
    Answered on July 01, 2012 at 07:29 PM

    @clamont

    I'm assuming that limiting the User to one printing is not an option?

    Yes, it is NOT. If I have access to that form/certificate, I can easily re-print anytime with my printer.

    Is there a way that I can see the actual process the merchants' cashier would

    have to go through to verify the certificates validity? that way I can see if it will be a 

    feasible sell to each merchant?

    I am not sure what you meant by this... but if I am wanting to track each to be redeemed certificate, perhaps I can apply the ff:

    1. I will provide the list of unique certificate ID to the clients (from the gift certificate submitted form). This list can be used by clients to cross-check the validity of the gift certificate from the redeeming participant printed form/certificate

    2. Create an equivalent form for the certificates that can be used by the clients.

    3. The equivalent form will contain an input field for the unique certificate ID. When this form is submitted, it will inform you that the certificate was claimed already.

    4. A claimed certificate/ID should be cross-check versus your master list (original gift certifcate submitted reports)

    5. Manually send again the updated list of still available gift certificates to the clients.

    This may appear that the clients are sub-distributors and you will always have control of the issuance of the gift. If the client mistakenly release the same certifcate that was already redeemed base on your master list, you can easily stop it.

    A single individual manning the monitoring of the master list or form notifications is not a hard task if it is only focus on monitoring a less than 100 certificate.

    I hope this shared info help in some way.

    Thanks.

     

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    clamont
    Answered on July 02, 2012 at 11:35 AM

    Ok, thank you.  I appreciate the knowing an option.

    I am still considering other options as well. 

    The printing of the certificate does take place in Jotforms' system correct?

    Can a print widget or something similar be installed that would ask the User a qualifying question like "Did the Certificate print successfully?", an answer in the affirmative would then delete the print query and/or the Certificate?

    In addition, how would the verification process change for merchants who sell online exclusively and/or in addition to bricks and mortar.

    Also, on a separate issue, if I include a water mark on the Certificate template would show up to eliminate photocopies?

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    jonathan
    Answered on July 02, 2012 at 08:03 PM

    Hi,

    The printing of the certificate does take place in Jotforms' system correct?

    The forms are in JotForm's always. I guess when you print them, they are still in JotForm's... sorry, I could not fully understand the question.

    Can a print widget or something similar be installed that would ask the User a qualifying question like "Did the Certificate print successfully?", an answer in the affirmative would then delete the print query and/or the Certificate?

    Unfortunately, it seems that this process is simply not doable on the current version of JotForm. You may need some outside development to come up with such application.

    In addition, how would the verification process change for merchants who sell online exclusively and/or in addition to bricks and mortar.

    In my suggestion previously, I mentioned the 'equivalent form' wherein the client will sort of verify the redeeming of a gift certificate by submitting information that contains the unique id number of the just redeemed certificate.

    This is not an automated process though, an individual is required to man the manual process of cross-checking of claimed gift certificate on the master list and those updated list provided to the client.

    The online merchant I think should be outside of this processes...

    Also, on a separate issue, if I include a water mark on the Certificate template would show up to eliminate photocopies?

    Perhaps this guide on -Enabling-Security-Certificate-Seal-on-Secure-Forms could help on this.

    Thanks.

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    Chris
    Answered on July 05, 2012 at 10:29 AM

    Good Morning,


    I am thinking that this may work.  I just need to know if each printed certificate will contain an ID number. 

    (Also, Im assuming that that number will remain the same no matter how many times the certificate is printed and that the number will not be able to be altered electronically, at least in our link).

    Since the merchant will retain the customers' certificate he can check against the retained copies as well as the list that we provide.

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    jonathan
    Answered on July 06, 2012 at 04:40 AM

    Hi,

    I am thinking that this may work.  I just need to know if each printed certificate will contain an ID number. 

    Since we cannot display the hidden unique ID field in the form, you can use the notification email and autoresponder email with an Edit_Link.

    In the notification email, you can view the generated unique ID#.
    Then, with the Edit_Link, the client can click the link to edit/update the form. The modified form will have a text box where in you can input the unique ID# then submit the form again.

    When the customer click the edit link, they now will see the text box already populated with the unique ID number.

    Thanks.