What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long does Jotform stored my data that are submitted in my forms for?

    Asked by MerleRBC on March 01, 2017 at 01:55 PM

    I have submissions from 2 years back that I am unable to view attachments such as PDFs and JPEGs. 

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    JotForm Support

    Answered by david on March 01, 2017 at 03:39 PM

    Submission data is stored indefinitely.  We has server issues earlier that were causing uploads to be inaccessible, however, they should now be available.

    If there are still files you are unable to access, let us know which form, as well as an example submission for that form and we will be happy to have a look.