What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Evaluating Providers Functionality Question

    Asked by hlevy on March 01, 2017 at 02:48 PM


    We are trying to collect data from approximately 300 customers by placing a web form on our website and directing customers to the site, to enter their data. 

    1) Can the information then be imported automatically into our team's management software?

    2) Is there a secure platform in Formsite where our customers credit card data can live if they enter it through the web form? We really just need the credit card info to go from the web form into the secure management software and not sit on a non PCI compliant spreadsheet in the middle. 

    Thank you,


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    JotForm Support

    Answered by Nik_C on March 01, 2017 at 04:50 PM

    Hello Harold,

    1) Depends on which management software and how do you import the data there, for example, if you import Excel, CSV then yes, but please let us know.

    2) According to our Terms of use, you can only collect credit card information by using the Payment integrations that we have, you can check them all here: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    If you have any additional questions please let us know.

    Thank you!