What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is JotForm a secure site?

    Asked by Maria Coppola on March 01, 2017 at 04:08 PM

    Is JotForm a secure site?  My customer was worried that this is not a secure site.  He was hesitant to put in their credit card number to purchase an item.


    Please let me know.


    Thank you.



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    JotForm Support

    Answered by Kevin_G on March 01, 2017 at 06:05 PM

    Yes, JotForm is indeed secure since all the info is transferred with a 256 bit high-grade encryption, when you access your submissions, reports or forms, you do it through our secure link https://www.jotform.com.

    JotForm also has a powerful cloud of servers in SSAE16 Audited facilities which provides security protection against malicious attacks like SQL injection and denial of service (DOS) attacks. 

    Additionally you could enable the encryption feature on your form if you require to add extra security, this guide will provide you more info about it: Encrypted-Forms-and-How-to-Use-Them

    Regarding to payment processing, do note that though we do not process any payment we have a PCI DSS Level 2 Compliant Service Provider, you can check more about it on our privacy policy page: https://www.jotform.com/help/9-Privacy-Policy 

    If you have any question, let us know.