What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I add the mobile responsive widget in v4?

    Asked by RightHandMrs on March 01, 2017 at 04:48 PM

    Hey Jotform Family,

    Ive been using Jotforms for some time now. As much as you want to believe that it is auto formatting to be mobile responsive in version 4.o, IT IS NOT. This is my 3-4 request asking to add the mobile responsive widget to my form. Can you please make this a widget again. I have a tight deadline and now Im going to miss it because of a simple widget that you took away for no reason. And I just upgraded to Silver package and Im pretty upset. I wouldnt have upgraded if I didnt like the service but Ive had to request this too many times since this new version.

    Page URL:
    https://form.jotform.com/70595798370168

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 01, 2017 at 07:30 PM

    Apologies for the inconveniences this may have caused to you. 

    The Mobile Responsive widget does not seem to appear in the v4 builder, I'm not sure if it was intentionally removed or if it's due to an error. 

    You can open your form in the v3 builder and add the widget from there, to open your form in the v2 builder you need to click on the form, more button and click on the edit in v3 option: 

    There you could find the widget in the v3 builder and add it from there. 

    I will also forward this to our second level so our developers may know the widget does not appear in the v4 builder, we will update you as soon as possible regarding this. 

  • Profile Image

    Answered by RightHandMrs on March 01, 2017 at 11:12 PM

    Unfortunately that is not an option for me in my account. 

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 02, 2017 at 02:18 AM

    Hello RightHandMrs,

    I'm sorry for the trouble caused to you. The "Edit in V3" option under "More" dropdown is not available in your account.

    Please check the screenshot below on how to switch to V3:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    JotForm Designer

    Answered by omer on March 02, 2017 at 05:58 AM

    Hi RightHandMrs,

    We are sorry for the bad experience you had so far.

    We will merge our code with the responsive widget code asap and I will inform you personally.

    Thank you for understanding,

     

    Have a good day.