can't log in

  • Profile Image
    ruby whittaker
    Asked on June 19, 2012 at 03:22 AM

    Hi I love your product!

    However I can't log in today. I only use one email address ruby@rubywhittaker.com and i set up an account 15th may 2012. I ahve requested a send reset instructions but the error message I get back is 'No user with this email address or username has been found.' help plaese I really need to be able to access my forms

  • Profile Image
    ItalyTech
    Answered on June 19, 2012 at 03:29 AM

    Hi, you can't reset your password because you aren't a registered user. You have created forms as guest. 

    In order to solve your problem you must signup on JotForm with same email address (ruby@rubywhittaker.com). You don't lost any data / forms / submission.

    Hope this help.

    Alessandro