What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    can't log in

    Asked by ruby whittaker on June 19, 2012 at 03:22 AM

    Hi I love your product!

    However I can't log in today. I only use one email address ruby@rubywhittaker.com and i set up an account 15th may 2012. I ahve requested a send reset instructions but the error message I get back is 'No user with this email address or username has been found.' help plaese I really need to be able to access my forms

  • Profile Image

    Answered by ItalyTech on June 19, 2012 at 03:29 AM

    Hi, you can't reset your password because you aren't a registered user. You have created forms as guest. 

    In order to solve your problem you must signup on JotForm with same email address (ruby@rubywhittaker.com). You don't lost any data / forms / submission.

    Hope this help.

    Alessandro