- jphilottAsked on March 01, 2017 at 05:35 PM
- JotForm SupportKevin_GAnswered on March 01, 2017 at 08:42 PM
You should receive an answer between 24 hours after it was published, do note that this also depends on the number of request waiting to be answered, so if the forum is on a high number you should wait to get an answer, otherwise you should receive an answer withing less time.
I've also checked the threads related to your account and I can see you've already received a reply, please check your recent threads here:
If you have any question, please reply on each thread accordingly, this will help to avoid confusion.
- JotForm SupportKevin_GAnswered on March 01, 2017 at 09:44 PM
I want to apologize for providing wrong info about the time to get an answer, currently you should receive an answer between 3 to 4 hours due to the current traffic in the forum.