What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long does it take to get a response to a question?

    Asked by jphilott on March 01, 2017 at 05:35 PM
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    JotForm Support

    Answered by Kevin_G on March 01, 2017 at 08:42 PM

    You should receive an answer between 24 hours after it was published, do note that this also depends on the number of request waiting to be answered, so if the forum is on a high number you should wait to get an answer, otherwise you should receive an answer withing less time. 

    I've also checked the threads related to your account and I can see you've already received a reply, please check your recent threads here: 

    https://www.jotform.com/answers/1079684

    https://www.jotform.com/answers/1079813

    https://www.jotform.com/answers/1079700

    If you have any question, please reply on each thread accordingly, this will help to avoid confusion. 

    Thanks. 

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    JotForm Support

    Answered by Kevin_G on March 01, 2017 at 09:44 PM

    I want to apologize for providing wrong info about the time to get an answer, currently you should receive an answer between 3 to 4 hours due to the current traffic in the forum.