What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is Payment required?

    Asked by maggiejillphotography on March 01, 2017 at 07:00 PM

    Hi I have a client sending me screenshots that she is unable to submit this form without payment. It looks like I have "not required" checked in the payment field so I am not sure why this would be. Can you confirm I have it set up right and if so would it be a browser issue or something?

    Page URL:
    https://form.jotform.com/51553681137153

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    JotForm Support

    Answered by Charlie on March 01, 2017 at 11:04 PM

    Hi,

    The payment/product field in your case is only one and by default automatically hides it and set it as somewhat required. 

     

    May I know why this field is hidden? If this is a mistake, you can click the "Click here SHOW instead" to display the product field, from there your user can tick "Newborn Session Fee $200.00", if they do not select it then they can submit it freely without payment, if they select it then they will be redirected to PayPal for payment. 

    Let us know if that helps.