Is Payment required?

  • maggiejillphotography
    Asked on March 1, 2017 at 7:00 PM

    Hi I have a client sending me screenshots that she is unable to submit this form without payment. It looks like I have "not required" checked in the payment field so I am not sure why this would be. Can you confirm I have it set up right and if so would it be a browser issue or something?

    Page URL: https://form.jotform.com/51553681137153
  • Charlie
    Replied on March 1, 2017 at 11:04 PM

    Hi,

    The payment/product field in your case is only one and by default automatically hides it and set it as somewhat required. 

    Is Payment required? Image 1 Screenshot 20

     

    May I know why this field is hidden? If this is a mistake, you can click the "Click here SHOW instead" to display the product field, from there your user can tick "Newborn Session Fee $200.00", if they do not select it then they can submit it freely without payment, if they select it then they will be redirected to PayPal for payment. 

    Let us know if that helps.