What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my account suspended?

    Asked by Tieshena Davis  on March 01, 2017 at 07:35 PM

    I tried to log into my account and it say auto suspend under the password field. 

  • Profile Image
    JotForm Support

    Answered by Mike_G on March 02, 2017 at 12:43 AM

    After further checking your form, I have found out that some of your forms are collecting login credentials from respondents.

    An example of which are the form(s) shown in the image below.

    also this one.

    and this one.

    Please be reminded that we do not encourage our users to collect login credentials through our forms as it violates our terms. Also, we have an anti-phishing tool that scans and detects forms suspected of any phishing activities.

    I have deleted the fields from your form that caused your account to be suspended so I can reactivate your account. Your account is now active and to avoid this from happening again in the future, please refrain from collecting sensitive information through your forms.


    Thank you.