What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form autosuspended

    Asked by Nigel on March 01, 2017 at 09:31 PM
    Help! Ive got autosuspended too, but I don't know how. I have been building my form with the installation ID provided by Worldpay and as far as I know there is no data held on the jotform side as everything is passed one way, to Worldpay, to their .php address. https://eu.jotform.com/build/70593745875370 
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    Answered by Ian on March 02, 2017 at 01:13 AM

    I can view the form and its not suspended. Your account is active too.

    Could you please elaborate, what issue you are facing?

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    Answered by ngw on March 02, 2017 at 06:22 AM

    Hi Ian,

    I was seeing it was autosuspended when trying to log back in, but I can get back in today.

    Before logging out I had managed to revert it back to an earlier version so maybe a rescan later reversed its decision.

    I was trying to put in a password like as I have in https://eu.jotform.com/build/50903755720353

    I am wondering if either the password implementation or maybe changing the cookies setting may have triggered the auto suspension in the new form. Especially as the new form is integrated into a payment gateway, rather than just linked to the gateway for payment as in the non integrated version.

    Are there any guidelines I can read or is it just a software policy? Surely the software engineers would have worked to some framework that could be published?


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    JotForm Support

    Answered by Chriistian on March 02, 2017 at 09:22 AM

    Hi Nigel,


    I checked your form and it seems that you have added a password field in your form so the user can access the form. Is this correct?

    Collecting sensitive information on your forms such as username and password is against our terms of use. Our phishing detector might have detected the Password field on your form which causes to automatically suspend your account. Currently, the field has no label. If you would like to put a label on the field, please do not use "Password". You can try to use "Access Code" instead to avoid your account to be automatically suspended again.


    Do let us know if you need further assistance.