Why am I now getting this message: "Error: Required String parameter 'forgotEmail' is not present"

  • ssolda
    Asked on March 1, 2017 at 10:46 PM

    Just started . . .

  • Ashwin JotForm Support
    Replied on March 2, 2017 at 2:07 AM

    Hello ssolda,

    I did test your form which is embedded in your webpage and it does display the following error message after the form is submitted. Please check the screenshot below:

    Why am I now getting this message: Error: Required String parameter forgotEmail is not present Image 1 Screenshot 40

     

    Please note that the error message which is displayed is not generated by JotForm. The submission was captured successfully in your form's submission page. Please check the screenshot below:

    Why am I now getting this message: Error: Required String parameter forgotEmail is not present Image 2 Screenshot 51

    The issue seems to be related to the custom thank you page URL you have added in form. When the form is submitted, users are redirected to custom thank you page which is showing this error message. Please check the screenshot below:

    Why am I now getting this message: Error: Required String parameter forgotEmail is not present Image 3 Screenshot 62

     

    I would suggest you to please check your own custom thank you page and debug the issue there.

    Thank you!