What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    contact form

    Asked by UlisesD on June 19, 2012 at 07:08 AM
    Page URL:
    www.ulises.whitecore.net

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    JotForm Support

    Answered by jonathan on June 19, 2012 at 08:35 AM

    Hi Ulises,

    Can you please try to re-embed the form in your website. But this time, please try using the iframe code in the embed method.

    Try this if it works. Please inform us the issue persist.

    Thanks.

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    Answered by ulises on June 19, 2012 at 08:55 AM

    i do not use any other or have not used any other that iframe so far, i followed a tutorial on line and they said that this one is good, so i have exclusively used this/

    I put scrolling to yes and i have enlarged the height to ten more pixels.

    i am right now uploading it to the server, i do not have a iphone myself, this is just some feedback from a fella that i know.

    thank you, but i do nt know if it will be resolved yet, will keep you update, if my friend is not busy with his iphone he will come back to me for that feedback.

    Thank you for your fast-reply and will keep you updated.

    uli

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    JotForm Support

    Answered by jonathan on June 19, 2012 at 09:03 AM

    Uli,

    You were right. The form was using the iframe code already. (sorry did not see that initially).

    Yes, adding to scrolling to 'yes' and increasing the height could probably fix the issue.

    You can also try checking your deployed website/forms on a cross-browser testing site such as browserstack.com . This way you can handily see how your forms applied.

    Will wait for your update.

    Thanks.

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    Answered by UlisesD on June 19, 2012 at 09:12 AM

    it is updated and on the server now but i don t have that iphone///?maybe you have it urself and could have a gander at it?/?www.ulises.whitecore.net  my friend is not replying to me at the moment, he may be working*(

    thankyou for your fast-reply, this is awesome, a good service

    thank you for the linkof the cross-browser

    Uli

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    Answered by UlisesD on June 19, 2012 at 09:17 AM

    it is ages to upload it on browserstack..wow wow the 30 minutues offer will go in a flash..am still waiting to see the outcome of it..((thank you anyway mate

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    JotForm Support

    Answered by jonathan on June 19, 2012 at 09:22 AM

    Uli,

    I am not sure which iphone it was =)

    But here, I tested it using the the Iphone 4S

    Seems to be displaying correctly now. Previously, it was cut-off and button submit will not show.

    Hope this help.

    Cheers!

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    Answered by UlisesD on June 19, 2012 at 09:36 AM

    oh thank you, did u  get that screenshot from the browserstack website?

    it looks to good now.

    i tried it mate but it was taking too long, dunno why, i just gave up on it.

    thank you. however, I will let you know anything else regarding this issue. good to know that you got that one from that model in particular.

    cheers again

    ulises.

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    Answered by UlisesD on June 19, 2012 at 09:40 AM

    by the way i got to test it on line through this site: http://iphonetester.com/

    and i managed to get the outcome very very quickly.

    maybe you could suggest this one? just a suggestion, it goes fast, very fast.

    check it out mate

    thank you

    ulises

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    JotForm Support

    Answered by jonathan on June 19, 2012 at 10:02 AM

    Hi Uli,

    Thank you for the suggestion.

    Yes, that site was indeed faster (I guess because its purpose was for iphone emulation exclusive only). I tested your form on the site and it display properly also. I guess this confirms that the form issue was resolved already.

    I am sure other users can already see to your suggestion.=)

    Feel free to contact us again anytime should you require assistance on JotForm.

    Thanks.

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    Answered by UlisesD on June 20, 2012 at 12:56 PM

    hey jonathan mate

    how can i receive email to my personal email-address to then go to jotform.

    an email-notification that somebody has hit your site for an enquiry. I think I did it one time but i completely forgot the process 

    any help please

    Cheers mate

    Uli

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    JotForm Support

    Answered by Goldo on June 20, 2012 at 01:38 PM

    You need to setup a Notification by going to Setup & Embed > Email Alerts > Add New Email


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    Answered by UlisesD on June 20, 2012 at 01:56 PM

    thank you for your fast reply

    i did it but it didnt pan out, i also got a message on the screen saying data cant be saved.etc

    I hit the submit button myself with another account to see if i get the email notification in my personal email inbox but i got nothing.

    am i missing something? is that issue that data cant be saved ? it doenst look so difficult to complete/follow the instructions. any suggestion?

    Thank you

    Ulises

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    JotForm Support

    Answered by jonathan on June 20, 2012 at 05:46 PM

    Hi Uli,

    I checked your form, it lacks the email address required in the Notification email.

    To correct this:

    1. Edit your form

    2. Click on Setup & Embed

    3. Click on Email Alerts

    4. Click Notification 1

    5. Click on Reply and Recipient button

    You should see a screen like this

    6. On the sender field, put 'noreply@jotform.com'. In recipient e-mail you have to put the email account/address where you want to recieve the form submission messages/notifications.

    Hope this help. Please inform us if further assistance is needed.

    Thanks.

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    Answered by UlisesD on June 21, 2012 at 09:01 AM

    hi again

    sorry i am trying to see if i can receive submission-notifications in my personal email to then go to jot-form, how can i make it happen>? i followed the instructions but it didnt pan out? my email is set-up in the form and i think to have done the right thing..it is not working

    is there any help or suggestion to accomplish this please? i would like to receive email-notifications in my personal inbox, otherwise i may forget to from time to time check jot-form emails from submitter.

    Cheers

    Ulises

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    JotForm Support

    Answered by jonathan on June 21, 2012 at 09:13 AM

    Ulises,

    It seems the form email was still not updated. Please see screen.

    The required data are not available.

    Please try correcting this... or much better, try deleting the current email notification and just create a new one to start it fresh.

    Inform us if the issue persist.

    Thanks.

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    Answered by UlisesD on June 26, 2012 at 06:12 AM

    I followed the instructions but it still not working, i deleted the notification email and went from scratch and hit the submit button but nothing received in my inbox, however, the test works out very well.

    i would defo like to use this email address instead of any other.

    any suggestion

    Ulises

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    JotForm Support

    Answered by idarktech on June 27, 2012 at 01:31 AM

    Hi Ulises,

    I just check your contact form and found no Notification on it. Can you please try to set it up again, make sure to set noreply@jotform.com as the sender e-mail. Update us here if the problem still persist so that we can further assist you.

    You might also want to check this guide on how to create Form Notification: http://www.jotform.com/help/25-Receiving-Emails-on-Form-Submissions

    Thank you.

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    Answered by UlisesD on June 27, 2012 at 03:06 AM

    thank you, it is working now.

    thank you so much for your fast-reply and help

    ulises