Form will not go to Paypal

  • barryblizzard
    Asked on March 2, 2017 at 4:40 AM

    Can you see why this just hangs on submit

     

    https://form.jotformeu.com/barryblizzard/champagne-supernova-payment

  • Ian
    Replied on March 2, 2017 at 6:32 AM

    I could not replicate the issue at my end. The form got submitted and redirected to paypal site.

    On the second attempt it gave me 

    Sorry! Only one entry is allowed. Multiple submissions are disabled for this form.
    Multiple submissions are disabled for this form.
     

    Please check again and let me know if you face any issue.

  • barryblizzard
    Replied on March 9, 2017 at 9:17 AM
    Ian,
    I am using Safari and I tried it on Chrome Canary as well.
    It just sits on the please wait screen.
    Jsut tried IE and it worked the first time but would not go through a second time.
    Can you try again ?
    Barry Brown CITP; MBCS; APM; Bsc Econ,
    Technical Director,
    GURU Consultancy Limited,
    M : 07903 804715
    ...
  • barryblizzard
    Replied on March 9, 2017 at 9:17 AM
    Can you try again in the same browser after a refresh. Is it a caching issue.
    Barry Brown CITP; MBCS; APM; Bsc Econ,
    Technical Director,
    GURU Consultancy Limited,
    M : 07903 804715
    ...
  • barryblizzard
    Replied on March 9, 2017 at 9:17 AM
    The form only works once to Paypal. Second attempt will cause it to hang.
    This is still within the Jotform code.
    Barry Brown CITP; MBCS; APM; Bsc Econ,
    Technical Director,
    GURU Consultancy Limited,
    M : 07903 804715
    ...
  • Kiran Support Team Lead
    Replied on March 9, 2017 at 2:11 PM

    I have checked your JotForm and see that Unique submission option is enabled to check the cookies.

    Form will not go to Paypal Image 1 Screenshot 30

    Once the form is submitted, it is not allowed to submit the form again due to this setting. However, the user may be allowed to use a different PC and submit the form. Please try disabling this option from the Form settings and see if that helps. If you are referring to a different error, please let us know. It would be helpful if you can provide us any screenshot of the issue on this thread.

    Form will not go to Paypal Image 2 Screenshot 41

    Thanks!

     

  • barryblizzard
    Replied on March 9, 2017 at 2:46 PM
    I think that is probably the problem thanks.
    Barry Brown
    GURU Consultancy Limited
    ...
  • Kiran Support Team Lead
    Replied on March 9, 2017 at 4:22 PM

    You are welcome. Do let us know if you experience any issue with your form submissions. We will be happy to help.

    Thank you!