What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form will not go to Paypal

    Asked by barryblizzard on March 02, 2017 at 04:40 AM

    Can you see why this just hangs on submit

     

    https://form.jotformeu.com/barryblizzard/champagne-supernova-payment

  • Profile Image

    Answered by Ian on March 02, 2017 at 06:32 AM

    I could not replicate the issue at my end. The form got submitted and redirected to paypal site.

    On the second attempt it gave me 

    Sorry! Only one entry is allowed. Multiple submissions are disabled for this form.
    Multiple submissions are disabled for this form.
     

    Please check again and let me know if you face any issue.

  • Profile Image

    Answered by barryblizzard on March 09, 2017 at 09:17 AM
    Ian,
    I am using Safari and I tried it on Chrome Canary as well.
    It just sits on the please wait screen.
    Jsut tried IE and it worked the first time but would not go through a second time.
    Can you try again ?
    Barry Brown CITP; MBCS; APM; Bsc Econ,
    Technical Director,
    GURU Consultancy Limited,
    M : 07903 804715
    ...
  • Profile Image

    Answered by barryblizzard on March 09, 2017 at 09:17 AM
    Can you try again in the same browser after a refresh. Is it a caching issue.
    Barry Brown CITP; MBCS; APM; Bsc Econ,
    Technical Director,
    GURU Consultancy Limited,
    M : 07903 804715
    ...
  • Profile Image

    Answered by barryblizzard on March 09, 2017 at 09:17 AM
    The form only works once to Paypal. Second attempt will cause it to hang.
    This is still within the Jotform code.
    Barry Brown CITP; MBCS; APM; Bsc Econ,
    Technical Director,
    GURU Consultancy Limited,
    M : 07903 804715
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on March 09, 2017 at 02:11 PM

    I have checked your JotForm and see that Unique submission option is enabled to check the cookies.

    Once the form is submitted, it is not allowed to submit the form again due to this setting. However, the user may be allowed to use a different PC and submit the form. Please try disabling this option from the Form settings and see if that helps. If you are referring to a different error, please let us know. It would be helpful if you can provide us any screenshot of the issue on this thread.

    Thanks!

     

  • Profile Image

    Answered by barryblizzard on March 09, 2017 at 02:46 PM
    I think that is probably the problem thanks.
    Barry Brown
    GURU Consultancy Limited
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on March 09, 2017 at 04:22 PM

    You are welcome. Do let us know if you experience any issue with your form submissions. We will be happy to help.

    Thank you!