No e-mails anymore

  • Profile Image
    Wilma Geraards
    Asked on March 02, 2017 at 08:06 AM

    Hello,

     

    Suddenly (like 1 week ago) I stopped receiving e-mails from JotForm on my e-mailadress wilmageraards@hotmail.com. Not only the alerts (which i liked) but also the mails for resetting my password.

     

    I allready checked the 'unwanted mails' folder but I can't find them anywhere.

    Gr

  • Profile Image
    david
    Answered on March 02, 2017 at 11:07 AM

    I checked our email logs for your address and it looks like emails are now going through.  Your address was on our bounce list but has since been removed.

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List