No e-mails anymore

  • Wilma Geraards
    Asked on March 2, 2017 at 8:06 AM

    Hello,

     

    Suddenly (like 1 week ago) I stopped receiving e-mails from JotForm on my e-mailadress wilmageraards@hotmail.com. Not only the alerts (which i liked) but also the mails for resetting my password.

     

    I allready checked the 'unwanted mails' folder but I can't find them anywhere.

    Gr

  • David JotForm Support
    Replied on March 2, 2017 at 11:07 AM

    I checked our email logs for your address and it looks like emails are now going through.  Your address was on our bounce list but has since been removed.

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List