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    Download Submissions as Excel File: Why it Gets Stuck and Never Generates Report?

    Asked by Fern Solursh-Glass  on March 02, 2017 at 10:38 AM

    I'm trying to download all my completed form in excel format to be able to work on them in the same way I always do. but this time for some reason the report generator is not working. I did try different browser like chrome and firefox already. but the result is the same, just a never end circle spinning with no report downloaded at all. can somebody help me to resolve this issue as soon as possible as this is one of my priorities at this time?

    Page URL:
    https://www.jotform.com/submissions/53356729276971?/

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    JotForm Support

    Answered by Kevin_G on March 02, 2017 at 01:36 PM

    I just tested directly on your submissions page and I can see they are downloading as Excel report without any problem: 

    I would suggest you to try in incognito mode, this way you will make sure it's not a cache issue, you could also try from a different browser or device, the report should be downloaded without any problem. 

    You could also try to download your submissions following this guide: https://www.jotform.com/help/101-How-to-Create-an-Excel-Report