What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are all of my forms disabled?

    Asked by Paul Toren  on March 02, 2017 at 12:26 PM

    All of my forms have been disabled. Tried to re-enable and disable but its not working. These are internal forms so there is nothing regarding phishing or scamming. Please assist.

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    JotForm Support

    Answered by AIDAN on March 02, 2017 at 02:47 PM

    Hi Paul, thank you for contacting us.

    Upon inspection of your account, I found that it got autosuspended because your form ID 70575381773161 named "Clone of New user Application Form" collects passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    Answered by Paul  on March 02, 2017 at 02:51 PM

    Ah, I guess that makes sense. I am the IT director for my company and these were made as internal documents between HR and IT for new user creation which includes password and login creation. If I delete that one in particular can you unlock the rest of my forms? 

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    JotForm Support Manager

    Answered by Jeanette on March 02, 2017 at 03:41 PM

    Yes, it is required to delete the form even from the Trash folder. Account is back to active.