"ROLLBACK" ISSUE-ORIGINAL Ticket #1488401084

  • dwash3
    Answered on March 02, 2017 12:52 PM


    I sent the message below yesterday and WE STILL HAVE NOT RECEIVED A RESPONSE FROM ANY OF YOUR AGENTS.  IT IS IMPERATIVE THAT YOU GET BACK TO US WITH REGARDS TO THE "ROLLBACK" ISSUE, BECAUSE WE REALLY NEED YOUR ASSISTANCE.  Our main form does not currently function properly and we are having to rebuild the form essentially from scratch due to the conditional fields that the form incorporated.  The form field tool does not assist us with this aspect because you cannot move over any conditions to the form.  PLEASE HELP US!!!

    ****The text below is what was sent yesterday afternoon @ 5:47pm and we have yet to receive a response.****

    I see that one of our associates just reached out to you in regards to the email that we just received indicating that our API limit has been reached.  While I am not quite sure what constitutes an API transaction, I can tell you that we have received less than 5 applications within the last 24 hours.  However, today we were attempting to recover (or roll back one of our forms to a prior date).  We requested assistance with this issue earlier today, but unfortunately the technical support associate that handled our support ticket was not very helpful, and in-fact only provided us with a link to an article…without any personal explanations or clarifications (Ticket #1488401084).  That said, we subsequently replied to the associate and requested additional support, however we are yet to receive a response from your support team.

    Since the form is live we felt that the only option was to use your form field manager and essentially attempt to recreate our form by cloning fields from an old version of the form, so that we can continue to operate the business.  If there is a way to simply roll back our form #61384936620156 to yesterday (02/28/2017) that will immediately resolve our current issue, and allow us to function once again.  So if the API limit was reached, it was simply because we were unable to obtain the assistance that we originally requested in an effort to resolve the issue ourselves.  I ask that you expand our API limitations for today, because it would appear that the only plausible reason for this occurrence would be in an attempt to rectify our form issue.  Also, if it is possible to roll form #61384936620156 back to yesterday, we will be most grateful.  Thank-you for your assistance, and I look forward to a speedy resolution.



    From: JotForm [mailto:mailto:noreply@jotform.com]

    Sent: Wednesday, March 1, 2017 5:18 PM

    Subject: You have reached your JotForm API limit



    You have reached your JotForm API limit


    It seems like you have reached your API limit. SILVER accounts are limited to 50,000 requests per day and you have used 50,000 requests today. Your API Key (xxxxxxxxxx) has been disabled for the rest of the day. Since we understand that it can be an inconvenience to have your access stop working because you have reached your API limit, we'd like to remind you that you can upgrade and your API key will be running smoothly again.


    If you have any questions, please reach out to https://www.jotform.com/answers/



    Warm regards,

    The JotForm Team


    http://jotform.com/ 1700 Montgomery St San Francisco, CA 94111








  • Jeanette JotForm Support
    Answered on March 02, 2017 02:04 PM

    Please accept my apologies for the inconveniences caused to you. I have carefully checked the history of the threads, I see that posted a thread requesting assistance to revert a form to a previous version, that is why the support representative gave you the guide.

    On a second thread the representative actually opened a ticket and forwarded it to our backend team (L2 Level)

    Now, after seeing the urgency of your issue, I've increased the priority of the ticket, and have contacted the developer assigned to it. Hopefully this will get resolved ASAP.