Email doesn't include full form

  • acesongs
    Asked on March 2, 2017 at 12:56 PM

    One of my forms doesn't include all the pages of the form in the email submissions. Sometimes we get the first page, sometimes we get everything but the last page. What could be the problem?

  • Kiran Support Team Lead
    Replied on March 2, 2017 at 3:11 PM

    If you have selected to hide the empty fields in the notification, they will not be included in the email. 

    Email doesnt include full form Image 1 Screenshot 20

    Please check if this option is checked in the email notification. You may also try setting up a new notification and see if that works.

    Please get back to us if the issue still persists. We will be happy to help.