What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email doesn't include full form

    Asked by acesongs on March 02, 2017 at 12:56 PM

    One of my forms doesn't include all the pages of the form in the email submissions. Sometimes we get the first page, sometimes we get everything but the last page. What could be the problem?

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    JotForm Support

    Answered by Kiran on March 02, 2017 at 03:11 PM

    If you have selected to hide the empty fields in the notification, they will not be included in the email. 

    Please check if this option is checked in the email notification. You may also try setting up a new notification and see if that works.

    Please get back to us if the issue still persists. We will be happy to help.