Error message "Access denied..."

  • Profile Image
    Dominique de Lagaye
    Asked on June 19, 2012 at 09:22 AM

    Hello,

     

    We need to full online forms and cannot access to your website jotform.net.

    The access is denied and the following message appears:

    “Access Denied. The owner of this website (jotform.net) has banned your IP Address (91.213.15.232) (Ref. 1006)…”

    Please, could you restore it, indeed, the denied address is the current IP address of the schools of the city of Paris.

     

    Dominique de Lagaye 

  • Profile Image
    gori-mathew
    Answered on June 19, 2012 at 01:29 PM

    Hi;

    We really apologize for the inconvenience,  your account was suspended automatically by our Phishing detector system, due to a suspected phishing activity.

    However, after carefully checking your form, I have determined there is not such behavior on it form  (no password fields, child pornography, uploaded illegal music, etc) and therefore  reactivated it.

    Thanks for using Jotform, have nice week ahead.

  • Profile Image
    Dominique de Lagaye
    Answered on June 21, 2012 at 03:24 AM

    Hello,

     

    Thank you four the promptness of your answer and your efficiency.

    Everything works well.

    Have a nice day.

     

    Dominique de Lagaye