What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bug in jotform. Preview does not correspond to my form in edit mode and wrong error messages

    Asked by julielesongeur on June 19, 2012 at 09:46 AM

    Hello,

     

    I have a form that I made changes to but they do not appear in preview mode mode when I test the form. The form is correct in basic preview mode but not when openned in a new tab.

     

    I changed the error messages but I still get the same old error messages when i test in preview mode.

     

    I make some changes to a page but the changes do nott get reflected in preview mode. (page 4). Changes in page 1 seem ok.

     

    This is a form imported from another jotform account

    I am confused.

     

    How can I contact technocal support to get help. I have requested that the account be upgraded to a paid account today.

     

    Thanks

     

    Jean

    jgeorgiadis@edikomdigital.com

    5149966152

    Page URL:
    http://form.jotform.ca/form/21637418930253

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    JotForm Support

    Answered by Goldo on June 19, 2012 at 09:53 AM

    It's a caching issue when using http://form.jotform version of the form. Replacing it with http://www.jotform should resolve it.

    So the new form url would be this. :

    http://www.jotform.ca/form/21637418930253

    Try it and let us know.

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    Answered by julielesongeur on June 19, 2012 at 10:24 AM

    Thanks. That was the problem. It works. Thanks