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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Bug in jotform. Preview does not correspond to my form in edit mode and wrong error messages

    Asked by julielesongeur on June 19, 2012 at 09:46 AM



    I have a form that I made changes to but they do not appear in preview mode mode when I test the form. The form is correct in basic preview mode but not when openned in a new tab.


    I changed the error messages but I still get the same old error messages when i test in preview mode.


    I make some changes to a page but the changes do nott get reflected in preview mode. (page 4). Changes in page 1 seem ok.


    This is a form imported from another jotform account

    I am confused.


    How can I contact technocal support to get help. I have requested that the account be upgraded to a paid account today.







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    JotForm Support

    Answered by Goldo on June 19, 2012 at 09:53 AM

    It's a caching issue when using http://form.jotform version of the form. Replacing it with http://www.jotform should resolve it.

    So the new form url would be this. :


    Try it and let us know.

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    Answered by julielesongeur on June 19, 2012 at 10:24 AM

    Thanks. That was the problem. It works. Thanks