What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to create a new theme

    Asked by mchardy on March 02, 2017 at 02:33 PM

    Good day,

    I try to create a new theme just to try the solution but the page stays static and nothing seems to load (and I have let it gone for more than 15 minutes).

    Is there something I do wrong?

    Page URL:
    https://www.jotform.com/themes/#new

    Screenshot
  • Profile Image
    JotForm Support

    Answered by John_Benson on March 02, 2017 at 05:08 PM

    You did nothing wrong, mchardy. I checked the link: https://www.jotform.com/themes/#new and it is working fine on my end. 

    Please make sure you have the form available to create a new theme. If the issue persist, try using a different internet browser. I will clear your form cache so it will be refreshed in our server. 

    Please try it again and let us know how it goes. Thank you.