Can't publish Form

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    Asked on March 02, 2017 at 02:40 PM

    I've cloned a previous form, made my changes but it won't let me publish it.  It gives me a link but then when I test the link  I'm getting this response:

    Form not found

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    Answered on March 02, 2017 at 05:20 PM

    We do not allow for the collection of credit card details through forms.  As per our terms of use:

    Collecting Sensitive Information. You may not use the Jotform to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.  I would recommend removing and credit card fields from forms.

    If you require payment authorization, that can be done through one of our many payment processors: