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    Fresh account, can't login. Error code is "AUTOSUSPENDED"

    Asked by TRPY on March 02, 2017 at 04:46 PM


    I've created fresh account for our company. I've created account and I've created a simple form. I can't preview my from because it says "Form not found. This form is disabled". I thought that I haven't verified my email so I've waited several minutes to get the 'Verify Your Email Address" from noreply account. I get blank screen when I click "Verify Now" button and I get "AUTOSUSPENDED" error on login page.

    What can I do about it?


    Turker TUNALI

    PS: Account's User Name is TRPY

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on March 02, 2017 at 07:52 PM

    I have unsuspended the account, it seems the word Giriş(in turkish) triggered it, as that word was marked as suspicious of phishing activity with 88% because it's translated as "login" , so please use another similar word for it. For now the account is back to normal.